All Systems Operational

About This Site

Welcome to Decisiv's home for information and updates on our applications' current health.

Below you'll find current status and historical information on platform performance and related events. During such events, notices and updates will be posted here.

To receive notifications about updates to this site, you may use the button at top right to subscribe to email notifications, SMS notifications, or an RSS feed. You may unsubscribe at any time.

If you have questions beyond the updates posted below or are experiencing problems with a Decisiv application and don’t see an update about it below, please write us at support@decisiv.com.

Case Operational
Provider Operational
Fleet Operational
Call Center Operational
Field Operational
Sentinel Operational
90 days ago
100.0 % uptime
Today
Vision Operational
Insite ? Operational
Mobile Apps Operational
APIs ? Operational
Support Services Operational
Telephone Support Operational
Email Support Operational
In-App Support Operational
Service Provider DBS/DMS Integrations Operational
CDK Operational
Karmak Fusion Operational
Karmak Legend Operational
DSI Operational
LDS Operational
Procede Excede Operational
FTP Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 30, 2025
Resolved - The issue has been resolved and normal service has been restored.
Oct 30, 09:35 EDT
Monitoring - The issue has been addressed, and we are actively monitoring the situation to ensure stability.
Oct 29, 14:19 EDT
Investigating - We are currently aware of timeouts produced across the Case product.
As these issues resolve you should notice these timeouts subsiding.

We'll continue to monitor the situation moving forward, follow the status page for further updates.

Oct 29, 13:32 EDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Resolved - The issue has been resolved and normal service has been restored.
Oct 27, 20:41 EDT
Investigating - We are aware of the errors that users were met with when attempting to access the Vision Production environment. Our team is currently investigating and will update the Status Page as we work towards a resolution.
Oct 27, 17:35 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - The issue has been resolved and normal service has been restored.
Oct 20, 23:38 EDT
Monitoring - We are currently aware of a delay in notifications produced from the Case and Insite products as a result of the widespread service availability issues reported by AWS. As these issues resolve you should notice these delays subsiding.

We'll continue to monitor the situation moving forward, follow the status page for further updates.

Oct 20, 14:36 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.