All Systems Operational

About This Site

Welcome to Decisiv's home for information and updates on our applications' current health.

Below you'll find current status and historical information on platform performance and related events. During such events, notices and updates will be posted here.

To receive notifications about updates to this site, you may use the button at top right to subscribe to email notifications, SMS notifications, or an RSS feed. You may unsubscribe at any time.

If you have questions beyond the updates posted below or are experiencing problems with a Decisiv application and don’t see an update about it below, please write us at support@decisiv.com.

Uptime over the past 90 days. View historical uptime.
Case Operational
Provider Operational
Fleet Operational
Call Center Operational
Field Operational
Sentinel Operational
90 days ago
100.0 % uptime
Today
Vision Operational
Insite ? Operational
Mobile Apps Operational
APIs ? Operational
Support Services Operational
Telephone Support Operational
Email Support Operational
In-App Support Operational
Service Provider DBS/DMS Integrations Operational
CDK Operational
Karmak Fusion Operational
Karmak Legend Operational
DSI Operational
LDS Operational
Procede Excede Operational
FTP Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance of Case Application Jul 27, 2024 23:45 - Jul 28, 2024 03:00 EDT
Our Engineering team plans to perform routine maintenance to improve reliability and performance of Decisiv applications.

During this maintenance period on 07/27/2024 from 00:00 - 03:00 EDT, users may experience momentary lapse in service, particularly with replies into case/estimates. If encountered, you will be able to log into the application after a few moments.
Posted on Jul 25, 2024 - 15:56 EDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
CDK Service Outage
Resolved - CDK Integration has been fully re-enabled/
Jul 23, 10:04 EDT
Identified - Dear Users,

We are reaching out to provide an update on the ongoing effort to restore our integration with CDK.

By now you all will have had your core CDK functionality restored (excluding the integration with Decisiv). If you have any issues with this functionality (excluding the Decisiv integration), please contact CDK

Regarding the integration between Decisiv and CDK, some of you have had this capability partially restored, albeit with intermittent service. This integration is currently unavailable while we work to bring back the full integration capability. We have a dedicated team focused on restoring this integration as quickly as possible. The current outlook is by the end of this week.

We appreciate your patience and understanding as we work together to restore the integration. If you have any immediate concerns or need assistance, please do not hesitate to reach out to our support team.

Thank you for your continued support.

Best regards,
Decisiv and the CDK Team
Jul 17, 15:37 EDT
Update - CDK and Decisiv are working closely together on our plan to re-establish the integration between the Decisiv SRM and CDK systems. We are both committed to securely re-establishing the connection points that will allow users to get back to their standard service process underpinned by this integration. We are meeting through the July 4th holidays to finalize the planning and are targeting next week to start restoring the integration. We’ll have a more specific update in the next couple of days.

Thanks for you continued patience and support.
Jul 3, 17:06 EDT
Update - An upstream service provider is experiencing a large-scale service outage resulting in impacts to the following Decisiv services: CDK case exporting.

Per advice from CDK -- Even if access to the DMS is still available, please refrain from further access until further notice as data recovery may not be possible as both data centers are involved.

At this time we suggest turning off the Customer Sync and Customer Search features so that you may operate Case independently of the CDK DMS for Case building in the meanwhile.

We are closely following the situation and will move to restore normal operation services as soon as possible.
Jun 20, 13:28 EDT
Update - An upstream service provider is experiencing a large-scale service outage resulting in impacts to the following Decisiv services: CDK case exporting.

Per advice from CDK -- Even if access to the DMS is still available, please refrain from further access until further notice as data recovery may not be possible as both data centers are involved.

We are closely following the situation and will move to restore normal operation services as soon as possible.
Jun 19, 13:00 EDT
Update - We are continuing to investigate this issue.
Jun 19, 13:00 EDT
Investigating - An upstream service provider is experiencing a large-scale service outage resulting in impacts to the following Decisiv services: CDK case exporting.

Per advice from CDK -- Even if access to the DMS is still available, please refrain from further access until further notice as data recovery may not be possible as both data centers are involved.

We are closely following the situation and will move to restore normal operation services as soon as possible.
Jun 19, 12:29 EDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Scheduled Maintenance of Case Application
Completed - The scheduled maintenance has been completed.
Jul 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:45 EDT
Scheduled - Our Engineering team plans to perform routine maintenance to improve reliability and performance of Decisiv applications.

During this maintenance period on 07/13/2024 from 00:00 - 03:00 EDT, users may experience momentary lapse in service, particularly with replies into case/estimates. If encountered, you will be able to log into the application after a few moments.
Jul 1, 12:43 EDT
Jul 13, 2024
← Incident History Powered by Atlassian Statuspage