Intermittent Timeouts in Case during PP&A requests and RO exports to CDK Truck RO

Incident Report for Decisiv SRM

Resolved

This incident has been resolved.

Posted Oct 10, 2023 - 16:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 10, 2023 - 14:10 EDT

Investigating

We are investigating reports of intermittent timeouts impacting CDK users when attempting to request Parts Pricing & Availability (PP&A) or to export a case to a Repair Order (RO).

Posted Oct 10, 2023 - 11:53 EDT

This incident affected: Case (Provider) and APIs.