07/10/2023 Intermittent Load Times with Case Application

Incident Report for Decisiv SRM

Resolved

This incident has been resolved

Posted Jul 10, 2023 - 20:06 EDT

Monitoring

Our development team has implemented a patch to production that has systems returning to normal; we will continue to monitor this going forward for the next couple hours to determine that performance has returned.

Posted Jul 10, 2023 - 13:23 EDT

Update

We are continuing to investigate this issue.

Posted Jul 10, 2023 - 11:09 EDT

Investigating

Case is currently experiencing slower than normal load times. We are currently aware of the issue and are actively investigating the source.

Posted Jul 10, 2023 - 11:08 EDT

This incident affected: Case (Provider, Fleet).