We are reaching out to provide an update on the ongoing effort to restore our integration with CDK.
By now you all will have had your core CDK functionality restored (excluding the integration with Decisiv). If you have any issues with this functionality (excluding the Decisiv integration), please contact CDK
Regarding the integration between Decisiv and CDK, some of you have had this capability partially restored, albeit with intermittent service. This integration is currently unavailable while we work to bring back the full integration capability. We have a dedicated team focused on restoring this integration as quickly as possible. The current outlook is by the end of this week.
We appreciate your patience and understanding as we work together to restore the integration. If you have any immediate concerns or need assistance, please do not hesitate to reach out to our support team.
Thank you for your continued support.
Best regards, Decisiv and the CDK Team
Posted Jul 17, 2024 - 15:37 EDT
Update
CDK and Decisiv are working closely together on our plan to re-establish the integration between the Decisiv SRM and CDK systems. We are both committed to securely re-establishing the connection points that will allow users to get back to their standard service process underpinned by this integration. We are meeting through the July 4th holidays to finalize the planning and are targeting next week to start restoring the integration. We’ll have a more specific update in the next couple of days.
Thanks for you continued patience and support.
Posted Jul 03, 2024 - 17:06 EDT
Update
An upstream service provider is experiencing a large-scale service outage resulting in impacts to the following Decisiv services: CDK case exporting.
Per advice from CDK -- Even if access to the DMS is still available, please refrain from further access until further notice as data recovery may not be possible as both data centers are involved.
At this time we suggest turning off the Customer Sync and Customer Search features so that you may operate Case independently of the CDK DMS for Case building in the meanwhile.
We are closely following the situation and will move to restore normal operation services as soon as possible.
Posted Jun 20, 2024 - 13:28 EDT
Update
An upstream service provider is experiencing a large-scale service outage resulting in impacts to the following Decisiv services: CDK case exporting.
Per advice from CDK -- Even if access to the DMS is still available, please refrain from further access until further notice as data recovery may not be possible as both data centers are involved.
We are closely following the situation and will move to restore normal operation services as soon as possible.
Posted Jun 19, 2024 - 13:00 EDT
Update
We are continuing to investigate this issue.
Posted Jun 19, 2024 - 13:00 EDT
Investigating
An upstream service provider is experiencing a large-scale service outage resulting in impacts to the following Decisiv services: CDK case exporting.
Per advice from CDK -- Even if access to the DMS is still available, please refrain from further access until further notice as data recovery may not be possible as both data centers are involved.
We are closely following the situation and will move to restore normal operation services as soon as possible.